Management Leadership Training

Communication and Diversity 
All I Said Was: Avoiding Unintended Insults, Injuries and Slights in Today's Diverse Workplace
It has become increasingly easy to inadvertently cause offense or communication barriers. This 3 1/2 hour class examines terminology and "hot buttons" related to various groups, explores the most likely areas of possible offense and provides practical ground rules on how to achieve problem-free communication.

Council and Board Presentations
How to Make Presentations to Councils and Boards
Even experienced speakers sometimes encounter barriers when making presentations to councils and boards. This four-hour class gives macro and micro guidance on focusing your message, anticipating questions, handling visual aids, responding to criticism, and avoiding common blunders. Maximum 25 attendees.

Customer Service
Customer Service in the Public Sector
Government employees face special challenges when it comes to customer service. Their customers are often citizens who have special expectations of public servants and are suspicious of bureaucratic run-arounds and red tape. This three-hour workshop explores the common customer service mistakes and provides strategies for preventing misunderstandings, defusing conflict, and providing outstanding service.

Ethical Decision Making
This four hour workshop goes beyond the usual “never accept gifts” mottos of ethics classes and ventures into the more difficult gray areas. It evaluates the common rationalizations for unethical behavior and demonstrates the dangers of relying upon individual ethical codes. Class participants learn to eliminate unethical options and evaluate the choice between ethical alternatives. The class culminates in a major decision-making exercise.

Harassment Prevention
Preventing Harassment
Through the use of case examples and guidelines, this 3 1/2 hour class goes beyond the standard sexual harassment training so participants learn how to prevent other forms of illegal harassment as well as harassment that is legal but unprofessional. It also examines communication styles that can prevent or encourage harassment. The emphasis is on setting a standard of professionalism that is higher than mere legal compliance and on acting to prevent harassment problems before they develop or worsen.

Open, Honest and Supportive: Leadership Skills for a Positive Workplace

This information-packed 3 ½ hour class addresses key factors in the creation of positive working relationships and healthy workplaces. It explores the ethical responsibilities of supervisors and employees and examines the following issues: leading by example; dealing with difficult people and adversaries; establishing an effective relationship with your boss; avoiding team factionalism; communicating with both discretion and honesty; and getting things done in an ethical manner. Participants receive clear guidelines on how to manage effectively while avoiding the subtle rationalizations for unethical behavior. This program can also be helpful to people who are not in positions of authority.

Management Briefing
This free-wheeling session runs one to two hours and permits the participants to surface difficult employee relations. Topics covered include dealing with difficult employees, motivation, communication, performance evaluation, delegation, change and time management. The sessions can either stand alone or they can be used as a follow-up to reinforce points made in formal training sessions. Maximum of 12 participants. No workbooks.